At FeetComfy.com, your satisfaction matters to us. That's why we offer a simple, no-questions-asked 2-Day Money Back Guarantee. Please read this policy carefully to understand how returns and refunds work.
1. Our 2-Day Money Back Guarantee
We offer a 2-Day, No-Questions-Asked Money Back Guarantee on all products purchased from FeetComfy.com.
If you're not happy with your product for any reason — wrong size, changed your mind, didn't like it, or anything else — you can return it and get your full money back. You don't need to give us a reason if you don't want to.
2. Return Window
You have 2 days from the date you receive your parcel to hand it over to the courier company for return.
- The 2-day window starts the day your parcel is delivered to you.
- You must book/hand over the return parcel with the courier company within these 2 days.
- Returns handed to the courier after the 2-day window will not be accepted.
3. Return Process
3.1 How to Start a Return
Contact us within the 2-day window via [WhatsApp - 0324-2492937] and let us know you'd like to return your order.
3.2 Hand Over to Courier
Pack the product securely and hand it over to the courier company within 2 days of receiving your parcel.
3.3 Verification
Once the returned parcel reaches us, we will inspect and verify the product to confirm it is in its original, unused, and undamaged condition.
3.4 Refund Processing
If the product passes verification, your full refund will be processed within a maximum of 2 days of us receiving the parcel.
4. Return Shipping Charges
Return shipping charges are to be paid by the customer. FeetComfy.com does not cover the cost of sending the product back to us.
5. Product Condition Requirement
For your return to be accepted and refunded, the product must be:
- Unused and in its original condition
- Undamaged, with no visible wear, cuts, or alterations
- In its original packaging (where possible)
If the returned product is found damaged, used, or not in acceptable condition, no refund will be issued, and the product may be sent back to you.
6. Refund Method and Timeline
- Refunds are issued via bank transfer or JazzCash/Easypaisa, based on your preference.
- You will be asked to share your bank account or wallet details for the refund transfer.
- Refunds are processed within a maximum of 2 days after we receive and verify the returned product.
7. Exchange Option
If you'd prefer an exchange instead of a refund (for example, a different size), let us know when you start your return. We're happy to arrange an exchange in place of a refund, subject to the same product condition requirements above.
8. What's Not Covered
- Returns requested or handed to courier after the 2-day window
- Products returned in used, damaged, or altered condition
- Return shipping costs (paid by customer)
9. Contact Us
Have a question about your return or refund? Reach out to us:
FeetComfy.com Email: [support@feetcomfy.com] Phone: [0324-2492937] Address: [Lahore, Pakistan]
