FeetComfy.com ("we," "us," "our," or "FeetComfy") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from FeetComfy.com.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide to Us
When you place an order, create an account, or contact us, we may collect:
- Full name
- Phone number
- Email address
- Shipping and billing address
- Order details (products purchased, size, quantity)
- Payment information (processed securely by our payment partners; we do not store full card details)
1.2 Information Collected Automatically
When you browse our website, we automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on site
- Referring website or source (e.g., Facebook, Google)
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep items in your cart
- Remember your preferences
- Analyze site traffic and performance
- Run retargeting ads (e.g., Meta Pixel, Google Ads)
You can disable cookies through your browser settings, but some site features may not work properly if you do.
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Communicate with you about your order (confirmation, dispatch, delivery updates)
- Respond to customer service inquiries
- Send promotional offers and updates (only if you opt in)
- Improve our website, products, and customer experience
- Run and measure the performance of our marketing campaigns
- Prevent fraud and ensure the security of our website
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We only share your information with:
3.1 Courier and Delivery Partners
To deliver your order to your address.
3.2 Payment Processors
To securely process your payment (e.g., card gateways, mobile wallets, or COD verification).
3.3 Marketing and Analytics Platforms
Such as Meta (Facebook/Instagram) and Google, to run ads and measure website performance. These platforms may use cookies to track ad performance.
3.4 Legal Requirements
If required by law, court order, or to protect the rights, property, or safety of FeetComfy, our customers, or others.
4. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purpose it was collected for (e.g., completing your order)
- Comply with legal, accounting, or reporting obligations
- Resolve disputes and enforce our agreements
Once no longer needed, your data is securely deleted or anonymized.
5. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal or order-related obligations)
- Opt out of marketing communications at any time (via the unsubscribe link in emails or by contacting us directly)
To exercise any of these rights, contact us using the details in Section 8.
6. Data Security
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
FeetComfy.com is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
FeetComfy.com Email: [support@feetcomfy.com] Phone: [0324-2492937] Address: [Lahore, Pakistan]
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.
