5. Can I wear PillowStep Insole during long shifts?

Yes. The cushioning and support can make long hours on your feet more comfortable. Start with shorter periods before wearing them for a full shift.

6. How soon will I feel a difference?

You may notice the softer cushioning from your first steps. Getting used to the support can take longer, and comfort varies from person to person.

7. Which shoes can I use them in?

Use them in suitable sneakers, walking shoes, gym shoes, boots and office shoes. Avoid shoes that feel tight or squeeze your toes after adding the insoles.

8. Should I remove my old insoles first?

Yes, if they’re removable. Place PillowStep Insole flat inside your shoes with the cushioned side facing up.

9. What if my old insoles cannot be removed?

Only add PillowStep Insole if your shoes still fit comfortably. If your toes feel squeezed or your heels slip out, use a different pair of shoes.

10. How do I trim PillowStep Insole?

Use your old insole as a guide. Follow the cutting lines and trim a little at a time. Check carefully before cutting, as trimmed insoles cannot be returned.

11. Will I receive one insole or a pair?

Each pair includes 2 insoles, one for each foot.

12. Can I move them between different shoes?

Yes, if they fit flat and comfortably in both pairs. Once trimmed, they may not fit a larger or differently shaped shoe.

13. Can I use PillowStep Insole for travel, shopping or exercise?

Yes, in shoes that fit securely. Get used to them during everyday walking before wearing them for longer trips or workouts.

14. Will they stop sweating or foot odour?

The airflow openings help air circulate, but they cannot completely prevent sweat or odour. Clean socks, breathable shoes and regular cleaning also help.

15. How do I clean PillowStep Insole?

Wipe gently with a damp cloth and mild soap. Let the insoles air dry fully before use. Do not soak or machine wash them.

16. How long will PillowStep Insole last?

This depends on how often you wear it and your daily activity. Replace the insoles when the cushioning feels flat, support decreases or you notice damage.

17. Can I use PillowStep Insole if I have plantar fasciitis?

Insoles can be part of plantar fasciitis care. Ask your doctor or physiotherapist whether PillowStep Insole suits your feet, and continue any exercises or treatment they recommend.

18. Can I use PillowStep Insole if I have flat feet or high arches?

PillowStep Insole adds arch support, but the right support varies for each person. If you have pain or a diagnosed foot problem, ask a foot specialist which insole suits you.

19. Can I use PillowStep Insole if I have diabetes or numb feet?

Check with your doctor or foot specialist before use. This is especially important if you have reduced feeling, poor circulation or foot wounds.

20. Can PillowStep Insole cause any discomfort?

Some people may feel pressure or rubbing, especially if their shoes become tight. Stop using the insoles if they cause pain, blisters or irritation. Seek advice if symptoms continue.

21. Can I pay cash and check my parcel before payment?

Yes. FeetComfy offers Cash on Delivery and allows you to check your parcel before payment.

22. When will my order arrive?

Orders usually arrive within 1–3 days of confirmation. Remote areas may take longer.

23. How can I track my order?

We’ll share courier details after dispatch so you can track your parcel. Contact us with your order details if you need help.

24. Can I return the insoles after wearing or cutting them?

No. Our return policy covers unused, uncut and undamaged insoles only. Please check the size before wearing or trimming them.

25. How will I receive my refund?

After we receive and verify your return, your refund is processed within a maximum of 2 days through bank transfer, JazzCash or Easypaisa.

26. What if I receive the wrong or a damaged item

Contact us immediately with your order details and clear photos. Keep the item unused and retain the packaging so we can help.

27. How can I get help before ordering?

WhatsApp FeetComfy at 0324-2492937 or email support@feetcomfy.com for help with sizing, shoe fit or your order.